Updated 31.05.2024
Welcome! Your use of FindPetCremation (the “Company”) website (the “Website”) is subject to this Privacy Policy. If you do not understand or have questions about the Privacy Policy, immediately stop all use of the Website. If you do not accept this Privacy Policy, you may not use the Website. If at any time you do not agree to this Privacy Policy, you must cease your use of the Website.
This Privacy Policy does NOT apply to other websites to which we may link, any other applications whether we link to them or not, or to other companies, third-party vendors who provide services to us, or entities who might be listed as third-party contacts on the Website, each of which may be governed by their own privacy policies. This Privacy Policy also does not apply to information we may obtain from other sources about you. Additionally, this Privacy Policy does not apply to any other site or location concerning the payment for our services through the Website, nor for any platform from which you may download any related app (i.e., GooglePlay, the Apple App Store, or otherwise).
By using the Website (including any services offered in or through the Website) and/or by contacting us and providing any personal information, you consent to the collection, transfer, storage, disclosure, and use of information by us in accordance with this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page.
The practices described in this Privacy Policy are subject to applicable laws in the locations in which we operate; this means that we only engage in the practices described below in a particular location if permitted under the laws of that location.
1. OUR APPROACH TO PRIVACY
The Company (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used, with whom the information may be shared, what choices are available to you regarding the collection, use, and distribution of the information, what kind of security procedures are in place to protect the loss, misuse, or alteration of information under our control, and who to contact with questions or concerns.
The Company operates a platform that helps users find pet crematorium services (the “Services”) using our Website.
This Privacy Policy applies to our Services and the Website. Terms used in this Privacy Policy have the same meaning as in our Terms and Conditions, unless otherwise defined in this Privacy Policy.
2. WHY WE COLLECT INFORMATION
We collect personal information to provide and improve our Services and to better serve our customers. Your personal information helps us communicate our latest services, information, and events that might interest you. We may also correlate your personal information with information from other sources to prevent or detect fraud.
3. HOW WE COLLECT INFORMATION
We collect information in three primary ways:
a. You Give Us Information: We collect information from you when you submit it to us through our Website, including but not limited to when you seek to book our Services, when you use our Contact Us forms, via e-mail, when you fill out any forms, or when you otherwise provide it to us in person or in writing. We also collect information from you when you contact our customer service. We also collect information when you enter into any agreement with us through our Website, whether directly or otherwise. We also collect information from you when you visit us on social media platforms.
b. We Collect Information Automatically: We automatically collect various types of technical information when you visit our Website or use our Services.
c. We Collect Information from Other Sources: We may obtain information about you from outside sources, such as third parties or purchase email lists for advertising and marketing purposes. We may also receive information from third-party service providers through web beacons and other technologies.
Please do not supply us with:
- Any other person’s personal data unless the Company explicitly asks you to do so;
- Any categories of your personal data that have not been explicitly requested by the Company;
- Any confidential, proprietary, secret, or legally protected information which you are not explicitly requested by the Company to provide; and
- Any confidential, proprietary, secret, or legally protected information which you are under any legal obligation to not provide to or share with the Company.
4. WHAT INFORMATION WE COLLECT
We may collect, store, and use the following kinds of personal data:
- Information required by the Company when you seek to use our Services, including name, email address, physical address, city, postcode, age (confirming that you are 18 or older), and address concerns you may have. We may also seek verification information for some of this information.
- Background and police checks to the extent provided by you, though they are not required under all circumstances to use our Services.
- Pet information, including the number of pets and specific requests related to cremation services.
- Information you voluntarily provide to us or another user of our Services through chat functions, email, or by completing forms.
- Transaction information concerning Services sought or used, amounts billed and/or paid, and the last four digits of the credit card number if applicable (though we do not retain financial account information as financial transactions are handled by a third-party vendor).
- Demographic and other personal data that you voluntarily provide to us when choosing to participate in various activities related to the Website or our Services, such as chat, posting messages, or responding to surveys.
- Derivative data from your use of the Website, such as interactions with the Website and other users via server log files.
- Financial information is processed through third-party vendors and is not collected or maintained by us directly.
- Information from your mobile device when accessing our Services.
- Information about your visits to and use of the Website, and information you provide to us via the Website.
- Even if you do not submit personal information through the Website, we may gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Services.
Use of Cookies
Please refer to our Cookie Policy for information on managing your choices with cookies used on our website.
Use of Web Beacons, Clear-GIFs, Pixel Tags, and JavaScript
We may use “pixel tags” (also called “web beacons” or “clear gifs”) and/or JavaScript plug-ins on our Website and in our emails to you. These tools help us analyze our users’ online behavior and measure the effectiveness of our marketing efforts.
Device Identifiers
A “device identifier” is a mechanism whereby we may automatically collect an IP address, mobile advertising identifier, or other unique user identifier information for the device being used to access the Website. This information helps us manage the Website and track users’ preferences.
Server Logs
A web “server log” records activity created by a computer that delivers certain web pages to your browser. This information helps us improve the Website.
Search Queries on Our Website
We may store information about your search queries and use this data to improve our Services.
Social Media Platforms
We may link to our social media platforms. Please review the privacy policies of these platforms to understand how your data is used.
Your Mobile Device and Geo-Location Data
We may access certain information from your mobile device, including geo-location data, depending on your permissions.
Push Notifications
We may send push notifications regarding your account or our Services. You can opt-out of these notifications in your device settings.
Communications between You and Other Users or Service Providers
The Website may allow messaging and communication between users and Service Providers. Users are responsible for the information they share.
5. HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for various business purposes, including:
- Providing the Services you seek;
- Analyzing trends and conducting research;
- Providing customer support and responding to inquiries;
- Improving our Website and Services;
- Contacting users for research, informational, and marketing purposes;
- Tracking traffic patterns and Website usage;
- Addressing information security and privacy practices;
- Investigating claims and legal actions;
- Complying with legal obligations;
- Processing business transactions such as sales, mergers, or reorganizations.
We may also share your information with affiliates, business partners, and third-party service providers who assist us in providing the Services and managing our business.
6. BUSINESS TRANSFERS
If the Company or substantially all of its assets are acquired, user information would be one of the assets transferred. You acknowledge that such transfers may occur, and any acquirer may continue to use your personal information as set forth in this Privacy Policy.
7. YOUR CHOICES ABOUT THE INFORMATION WE COLLECT
If you do not consent to our use of your personal information, please do not provide it. Note that withholding certain information may affect the quality or availability of the Services we provide.
You may opt-out of marketing communications by:
- Clicking the unsubscribe link in our emails.
- Emailing us at hello@findpetcremation.com with “THIRD-PARTY EMAIL REMOVAL” in the subject line.
Please note that we may still share de-identified and aggregate data.
8. PRIVACY OF CHILDREN WHO VISIT THE WEBSITE
Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18.
9. INFORMATION SECURITY
We implement security measures to protect your personal information. However, no data transmission over the Internet can be guaranteed to be completely secure. You can reduce these risks by using strong passwords and up-to-date security software.
10. UPDATING PERSONAL INFORMATION
To update your personal information, log in to your account or email us at hello@findpetcremation.com.
11. INFORMATION RETENTION
We retain information as long as necessary to provide the Services and fulfill transactions, or for other essential purposes such as complying with legal obligations and resolving disputes.
12. LINKS
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please check the individual policies before submitting any information to those websites.
13. EMAIL TRACKING
We may use email tracking technologies to monitor the success of email campaigns. You can disable this tracking by adjusting your email settings.
14. UK AND EUROPEAN ECONOMIC AREA DATA PROTECTION RIGHTS
You have the following rights in respect of your personal information:
- Right of access to your personal information.
- Right to rectification of inaccurate or incomplete personal information.
- Right to erasure of your personal data, subject to legal retention obligations.
- Right to restriction of processing in certain circumstances.
To exercise these rights, please contact us using the details at the end of this policy. You also have the right to lodge a complaint with the Information Commissioner’s Office in the UK.
15. QUESTIONS / CHANGES IN NOTICE
If you have questions or concerns about our Privacy Policy, contact us at hello@findpetcremation.com. We may update this policy, and any changes will be posted on our Website.