The idea to open a pet cremation service came to the Langleys on the grief-filled evening of January 22, 2013. Bill, Bobbie Ruth and daughter Tatiana stood near a cat tower in their living room where Tommy, their eldest cat, rested. Tommy was 18 and quickly deteriorating from kidney failure. While the Langleys soothed Tommy and comforted each other, their veterinarian – Rachel Bangert DVM of Village Veterinary Hospital – prepared the syringes that would put Tommy into a deep sleep and then stop his heart.